Shipping PolicY
All items shipped from my studio are packaged with the utmost care to prevent damage during transit.
Unframed watercolor works and prints will be shipped in rigid mailers to prevent bending.
Small artwork will be packaged in boxes with padding.
Large and/or framed artwork will be packaged in special foam-padded boxes to keep the artwork secure.
Although all items will be packaged carefully, we also ask that you open your package with care. When opening the box with a blade, please make sure only the tip of the blade is used to avoid slicing into the artwork accidentally.
Should your item become damaged in transit by the postal carrier, please let us know as soon as you receive the item, so we can work with you to resolve the issue.
Cost of Shipping
Customers will be asked to pay for shipping at checkout using the following guidelines
Small to Medium Items
Most items that are small or unframed will be shipped via USPS for domestic and international orders. The cost of the shipping will be automatically calculated at checkout based on the item weight and package dimensions.
Large and Framed Items
Due to the size and nature of large and framed items, a flat shipping rate will be charged. This allows us to pick the best shipping rates so that your item arrives quickly and safely to you. It also helps offset the cost of specialized packaging for the order.
Large and framed items will be noted in the item description under ‘Shipping.’ At checkout, when prompted in the delivery options, you will either choose the US or International option for “Framed Painting” to add the flat rate cost to your order.
If shipping costs exceed the flat rate by $10 or more, you will be invoiced for the additional cost of shipping. The invoice must be paid before your order is given to the mail carrier. We appreciate your understanding with this!
If shipping costs are less than the flat rate by $5 or more, we will refund you the excess shipping charge.
Flat rate fees on large items are as follows:
Domestic: Items shipped to domestic addresses will be shipped via USPS or UPS. The flat rate charged at checkout will be $20.
International: Items shipped to international addresses will be shipped via USPS Priority Mail International. The flat rate charged at checkout will be $100.
International Customs
Items that are shipped to destinations outside of the United States may be subject to VAT and customs charges upon their arrival at the border. These additional costs are the buyer’s responsibility, and The Singing Songbird will not pay for them.